The official contact email is fundaitek@gmail.com
Users can ask about Fundai service, API setup, report reconciliation, alert status, and account support through the official email while checking that replies point back to fundaitek.com.
Fundai Contact And Support
Last reviewedReviewed byFundai
Fundai contact and support: official email, API help, and non-custodial boundaries.
Start with the official support path when confirming Fundai, setting up Bitfinex API access, reconciling reports, or reviewing risk.
The official Fundai contact email is fundaitek@gmail.com. This page explains how Fundai users can contact support for account setup, Bitfinex API configuration, funding workflow checks, report reconciliation, alert status, and risk questions, plus what to prepare before writing in. Fundai does not request withdrawal API permission, does not ask users to provide an API secret, exchange password, or withdrawal authorization, and does not use support messages to promise fixed returns. Support exists to make non-custodial automation, record reconciliation, and risk boundaries easier to inspect.
Support should not request passwords or API secrets
Fundai support can help users inspect permission concepts and workflows, but it should not ask for a Bitfinex password, API secret, withdrawal permission, or remote asset control.
Support questions should tie back to operating records
Before contacting support, prepare language, account email, page name, error message, time, strategy state, and report month instead of relying only on return screenshots.
Support context is not a return promise
Fundai can help explain funding workflows, API boundaries, reports, and risks, but Bitfinex funding rates, fills, and idle capital still depend on market conditions.
Checklist
Prepare before contacting Fundai
- Confirm you are browsing fundaitek.com or one of its localized pages
- Prepare the Fundai account email, language, and time of the issue
- Describe whether the issue involves API, strategy, reports, alerts, fees, or risk
- Hide API keys, API secrets, exchange-account details, and other sensitive data in screenshots
- Do not share a Bitfinex password, withdrawal permission, or remote asset-control access
- If the issue is API-related, confirm the key excludes withdrawal permission and can be revoked
Fundai Standard
What support can help with and should not request
Fundai fieldSupport can helpUser should retainFundai boundary
API setup
Explain Margin Funding permissions, IP allowlists, and revocation workflow.
Users create and hold their own keys in Bitfinex.
No withdrawal permission and no API secret collection.
Report reconciliation
Explain interest, fees, funded seconds, idle capital, and monthly records.
Users keep official Bitfinex records and personal accounting files.
Reports are for reconciliation, not future-return promises.
Risk context
Explain exchange, USDT, rate, fill, API, and exit risks.
Users decide allocation and risk tolerance.
No fixed-return or investment guarantee is provided.
HowTo
How to contact Fundai support safely
Organize the issue, protect sensitive data, and confirm the support path through the official email or site entry.
- Confirm the current page from fundaitek.com or the official resource center.
- Collect the issue type, time, page, error message, and report month.
- Email fundaitek@gmail.com without attaching API secrets, passwords, or withdrawal information.
- Use the response to review API permissions, strategy settings, reports, or risk documents.
- Keep necessary records and revoke unused API keys when appropriate.
FAQ
Fundai contact and support FAQ
01What is the official Fundai support email?
The official Fundai contact email is fundaitek@gmail.com. Users should also confirm that pages and links resolve back to fundaitek.com.
02Should I send an API secret to Fundai support?
No. Fundai support does not need your Bitfinex password, API secret, or withdrawal permission. Screenshots and written notes should hide sensitive information.
03Can Fundai support guarantee returns?
No. Fundai can help explain settings, reports, and risk, but Bitfinex funding rates, fills, idle capital, early repayment, and exchange risk affect outcomes.
04What should I do first if an API issue appears?
Confirm the API key has no withdrawal permission, remains revocable, and record the error and time. If needed, disable or revoke the key in Bitfinex first.